Privacy & Cookie Policy

We, at Ahoy Club Limited ("Ahoy", "we", "us", "our"), operate and provide mobile application software ("App") as part of, and in conjunction with, our website www.ahoyclub.com ("Website") (the Website and App together referred to as the "Digital Media"). We believe it is important to protect the privacy of personal information and for you to know what type of information we collect and how we treat information we may receive from you. We detail below how we collect personal information about you when you download or stream a copy of our App or use our Website.

This Privacy Policy should be read in conjunction with our General Media Terms of Use and:

• if you register with us to book a yacht for charter through our Digital Media, our Ahoy Service Terms for Charterers; and/or
• if you register with us to list a yacht for charter through our Digital Media, our Ahoy Service Terms for Owners.

THE TYPES OF INFORMATION WE COLLECT FROM YOU

We may collect and store the following types of personal information about you when you use our Digital Media or by communicating with us (for example, by e-mail). This includes voice recordings of telephone calls with you and information you provide when registering to use our Digital Media, making any bookings or listings on the Digital Media or sharing any data via our social media functions. The information given to us may include:

• your name, your age, your address, the device's telephone number and your email address;
• the username, password and other registration information used on our Digital Media;
• information in connection with communications you send us, for example to report a problem or submit queries; and
• details of the functions and services you use on our Digital Media.

Automated collection of information

Each time you use our Digital Media, we may automatically collect the following types of information:

Technical information

For example, the type of internet browser and operating system, the device's IMEI number, the MAC address of the device's wireless network interface, mobile network information and the time zone setting. We use this information to help provide a good user experience on our Digital Media.

Log information

For example, the details of the use of our Digital Media by you, the visits to our Digital Media, traffic data, location data and weblogs. We use this information to help us understand how users use our Digital Media and to improve user experience.

COOKIES

Our use of cookies

Ahoy set and access cookies and similar technology on your device to obtain information about how you access and use our Digital Media. This helps us to provide you with a good experience and allows us to improve our Digital Media. Unless you have adjusted your browser settings so that it will refuse cookies, our Digital Media will set cookies when you load and navigate them.

What are cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website or download mobile application software. Cookies are then sent back to the originating website or application during your browsing session or on each subsequent visit, or to another website that recognises that cookie. The cookies we set do lots of different jobs, like help us to improve our Digital Media and deliver a better and more personalised service, remember your preferences, and generally improve the user experience. You can find more information about cookies at https://www.allaboutcookies.org/ .

Cookies can be categorised in accordance with the categories found in the ICC UK cookie guide as set out below:

• Strictly necessary cookies – these cookies are essential in order to enable you to move around a website or application and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies.
• Performance cookies – these cookies collect information about how visitors use a website or application (for example, by recording which pages or features visitors use most often (usually on an anonymous basis)).
• Functionality cookies – these cookies allow a website or application to remember the choices a user makes, such as a user name or language preference.
• Targeting or advertising cookies – these cookies collect information about a user's browsing habits and are usually placed by advertising networks with the website or application operator's permission.

Cookies can also be categorised in accordance with how long they are saved on your device: "session cookies" are short-term cookies that are only saved on the device's memory for the duration of a user's visit to the website or application, whereas "persistent cookies" remain saved in the device's memory for a set period of time, even after the browser session has ended.

The cookies we use

Refusing or restricting cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. The "Help" or "Internet Settings" functions within your browser should tell you how. Alternatively, you may wish to visit https://www.allaboutcookies.org/ which contains detailed information on cookies and how to delete, restrict or block them on a wide variety of browsers. Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of our Digital Media.

Steps we take to protect your personal information

As part of the registration process, we will ask your title, full name, address, date of birth, telephone number and e-mail address. We will use this e-mail address to obtain your consent to the processing of your personal information, provide confirmations of orders or purchases on the Digital Media or provide security notifications.

If we collect personal information about you through the use of our Digital Media we will only retain that information for as long as is reasonably necessary to fulfil the activity requested, or as may be required by law. We may retain recordings of telephone calls for up to 6 years in order to help resolve any potential disputes and improve the quality of our services.

Use of Collected Information

Our primary purpose in collecting user information is to provide you with a safe, smooth, efficient and customised experience and to provide the services you have requested. We may also use the information that you have provided to ensure that the content on our Digital Media is presented in the most effective manner for you and your device and to allow you to participate in any features on our Digital Media when you choose to do so.

By using our Digital Media and providing your personal information, you agree that we may use your personal information to:

• provide the services and customer support you request;
• train our employees;
• resolve disputes and troubleshoot problems;
• prevent, detect, and investigate potentially prohibited or illegal activities;
• manage, customise and improve our services and content;
• tell you about our services and provide you with targeted marketing;
• allow selected third parties to provide you with information about goods or services; and
• compare information for accuracy and verify it with third parties.

Legal basis for processing

Our processing of your personal information is necessary firstly for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts and secondly for the purposes of legitimate interests pursued by us.

Legitimate interests

As stated above, our processing of your personal data is necessary for the purposes of legitimate interests pursued by us, namely: (i) collecting user information to provide you with a safe, smooth, efficient and customised experience; (ii) to make sure you receive updated information on AHOY's business activities; (iii) to provide the services you have requested; (iv) to ensure that the content on our Digital Media is presented in the most effective manner for you and your device; (v) to allow you to participate in any features on our Digital Media when you choose to do so; and (vi) for our own marketing and research.

Disclosure of Personal Information

Except as expressly set out in this Privacy Policy, Terms of Use, Ahoy Service Terms for Owners and Ahoy Service Terms for Customers, we do not share, sell, or lease personal information about you to any third-parties for their marketing use.

We may disclose personal information to provide our services, respond to legal requirements, enforce our policies and protect our rights and property. We may also share your personal information with:

• other companies we have instructed to provide services for us;
• law enforcement agencies or other governmental agencies if required by law;
• other business entities should we plan to merge with or be acquired by that business entity.

Your rights

You have a number of rights concerning the way that we use your information. At any time, you have the right to:

• be informed about the processing of your personal data;
• request access to or a copy of any personal data we hold about you;
• request the rectification of your personal data, if you consider that it is inaccurate;
• request the erasure of your personal data;
• object to your personal data being processed for a particular purpose;
• request not to be subject to automated decision-making;
• ask us to transfer a copy of your personal data to another service provider;
• ask us to stop or start sending you marketing messages.

Security and storage of your information

Although we maintain physical, electronic, and administrative safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided though our Digital Media.

Personal information that you submit may be sent to, and stored on, secure servers owned by or operated for us. Your personal information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers.

Opt-Out

If you provide us with personal information, you will be given a choice at the time to "opt out" of certain uses we may intend (such as sending you newsletters, updated information about us, our services and offers) by checking or un-checking (as directed) the relevant box.

You also have the option of "unsubscribing" from our mailing list for newsletters, alerts and updates at any time. To unsubscribe just follow the unsubscribe link at the bottom of the last communication you received. Please note that it may take up to 24 hours to action your request.

Contacting Us

If you have any questions about this Privacy Policy, please call our APAC concierge on +61 (02) 9327 3333 or our European office on +33 4 9367 3735 . You can also reach us at: 4/38 Bay Street, Double Bay, Sydney, NSW, 2028.

Changes to this Policy

We may amend this Privacy Policy at any time by posting the amended terms on the Website and in our App. All amended terms will automatically take effect immediately on posting. Please check this Privacy Policy periodically to inform yourself of any changes. If you do not accept the changes made to this Privacy Policy you should immediately stop using our Website and App.